Complaints Policy

At New Brooklyn Dental, we take all feedback seriously and are committed to providing high-quality dental care. If you have a concern or complaint, we aim to resolve it promptly and fairly.

Who to Contact

  • Principal Dentist: Dr. Ihsan Khan

How to Make a Complaint

  • By Phone or In Person: Please speak with our reception team, who will refer you to Dr. Khan or another appropriate team member.

  • In Writing: Send your complaint to:

    New Brooklyn Dental
    6 Geldard Road, Birstall, West Yorkshire, WF17 9PX
    Or email: info@newbrooklyn.co.uk

Our Commitment to You

  • Acknowledgement: We will acknowledge your complaint within three working days and provide a copy of this procedure.

  • Investigation: We aim to investigate and respond to your complaint within 10 working days. If more time is needed, we will inform you of the delay and the expected completion date.

  • Outcome: After our investigation, we will confirm our findings and any actions taken in writing.

  • Records: All complaints are documented and stored securely.

Confidentiality

We may need to share your information with insurers or legal advisors to resolve your complaint. All personal data will be handled in accordance with our privacy policy.

Your Rights

You will not be treated unfairly or disadvantaged for making a complaint. If you prefer not to raise your complaint directly with us, or if you are dissatisfied with our response, you can contact:

Approval

Approved by: Dr. Ihsan Khan
Date Published: 2nd October 2025